Safety & Credentials
Q: Are your caregivers background-checked and trained?
A: Yes. All of our caregivers undergo thorough background checks and professional training before working with your children. Safety is our top priority.
Q: Are staff CPR and First Aid certified?
A: Absolutely. Every caregiver on our team is certified in CPR and First Aid, ensuring children are cared for safely in any situation.
Q: How do you handle allergies or special medical needs?
A: We require parents to provide detailed information about allergies, dietary restrictions, and any medical needs. Our caregivers are trained to follow instructions carefully and provide a safe environment for every child.
Q: What is your staff-to-child ratio?
A: Ratios vary by age, but we maintain strict limits to ensure attentive, personalized care. Typically, younger children have a lower ratio, while older children may have slightly higher ratios depending on the event size.
Age & Activities
Q: What ages do you serve?
A: We provide care for children from infants to preteens, tailoring activities to each age group.
Q: What types of activities do the children do during the event?
A: Activities are age-appropriate and can include crafts, games, quiet reading, or interactive play. We also adapt to the tone of the event—more reflective for funerals, lively for weddings and celebrations.
Q: Can you provide quiet activities for funerals or reflective events?
A: Yes. We adjust the programming to match the atmosphere, offering calm and respectful activities when needed.
Q: How do you handle naps or younger children at long events?
A: When cots or cribs are available, we provide a safe space for naps with attentive supervision and routines to keep infants and toddlers comfortable throughout the event.
Event Logistics
Q: How far in advance do we need to book?
A: We recommend booking as soon as possible to secure your preferred date, especially for weddings and large corporate events.
Q: Do you provide all supplies and activity materials?
A: Yes. Our team brings all necessary materials for age-appropriate activities, so you don’t need to worry about anything.
Q: Do you provide food or drinks for the children?
A: We do not provide food or beverages. Any snacks, meals, or drinks for children should be supplied by parents, hosts, or event organizers. We are happy to assist with serving items provided and will follow any instructions regarding allergies or dietary needs to ensure children are cared for safely.
Q: Can you accommodate multiple locations within the same event?
A: Yes. We coordinate with your schedule and event layout to ensure seamless childcare across multiple locations if needed.
Q: What is included in your packages?
A: Packages include trained caregivers, activity planning, all necessary supplies, and supervision tailored to the tone and needs of your event.
Pricing & Payments
Q: How is pricing calculated?
A: Pricing is based on the number of children, length of care, and type of event. We offer customizable packages to fit your needs.
Q: Are there hourly minimums?
A: Yes, most events have a minimum booking of 3–4 hours to ensure consistent, attentive care.
Q: Do you charge for travel or overnight events?
A: Travel and overnight events may include additional fees, which we discuss upfront during booking.
Q: What payment methods do you accept?
A: We accept all major credit cards, electronic payments, and can accommodate corporate invoicing for event planners.
Booking & Cancellation
Q: How do we reserve childcare for our event?
A: Simply contact us with your event details. We’ll confirm availability, discuss your needs, and send a contract to secure your booking.
Q: What is your cancellation policy?
A: Our cancellation policy varies by event type and timing. We provide clear details upfront so you know your options in case plans change.
Q: Can we make changes to the number of children or event times after booking?
A: Yes. We strive to accommodate reasonable changes, and our team works with you to adjust staffing and schedules as needed.
Corporate / Planner Questions
Q: Do you work directly with event planners and venues?
A: Absolutely. We partner with planners and venues to provide seamless childcare as part of the overall event experience.
Q: Can you provide childcare for large corporate events or retreats?
A: Yes. We specialize in handling both small and large events, including corporate gatherings, conferences, and off-site retreats.
Q: Can you customize programming for private clubs, religious institutions, or nonprofits?
A: Yes. We tailor activities and childcare plans to fit the culture, tone, and requirements of your organization.
Q: How do you coordinate with the event schedule?
A: We work closely with planners to integrate our childcare seamlessly, ensuring the children’s schedule aligns with key moments of the event.